Frequently Asked Questions
Everything you need to know about your Creality Falcon experience.
What is the typical shipping time for a Creality Falcon laser engraver?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location and the proximity to our regional warehouses.
Do you offer technical support for assembly and software setup?
Yes, we provide comprehensive technical support including step-by-step assembly videos, firmware updates, and troubleshooting guides for popular software like LightBurn and LaserGRBL.
What is your return policy for Falcon series products?
We offer a 30-day return policy for unused items in their original packaging. If you experience a manufacturing defect, please contact our support team for a warranty claim within the valid coverage period.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for eligible customers.
How do I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are spare parts and accessories available for purchase?
Yes, we stock a full range of replacement parts and upgrades, including honeycomb workbeds, air assist kits, laser modules, and protective enclosures to enhance your engraving experience.