Returns & Exchanges
At Creality Falcon, we stand behind the precision of our laser engraving technology and offer a 30-day return window to ensure your complete satisfaction with every purchase. If your equipment does not meet your creative standards, our dedicated support team is here to assist with a seamless exchange or refund process.
Submit a Request
Contact our customer support team within 30 days of delivery with your order number and a detailed explanation of the reason for the return.
Review and Approval
Our technical team will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and the appropriate return shipping address.
Secure Packaging
Pack the device securely in its original factory packaging, including all accessories, manuals, and protective foam to prevent damage during transit.
Inspection and Refund
Once we receive and inspect the unit to confirm it is in original condition, we will process your refund or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing